Privacy policy
Last updated: 5th Dec 2025
Introduction
This Privacy Policy describes how CIO Co., Ltd. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.connectinternationalone-global.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). This Policy also describes how your information is protected, and how you can access, correct or delete it.
This policy covers our use of information that can or could be used to identify you, but it does not cover information which cannot be used to identify you.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access the Services.
1. Changes to This Privacy Policy
We reserve the right to change or update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this page with an updated "Last updated" date. If we make material changes in the way we collect, use, retain or share your information, we will notify you by posting notice of the changes in the Site. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
2. Information We Collect
We may collect and use your personal information from you directly, automatically, and from third parties to provide and improve our Services.
A. Information You Provide Directly
We may collect the following types of personal information when you use our Services and/or register for our Services:
- Identifiers : name, address, phone number, email address, date of birth, country or residence, language and gender.
- Order details: billing address, shipping address, payment information, such as your credit card number, and contact details.
- Account details: username, password, security questions, online status, the date, time and duration of your use or visit, information about the links you click, pages you view, and advertising you interact with within our services, inferences used to create a profile about your preferences and characteristics, standard server log information, and other information about how you use our services..
- Shopping data: items viewed, added to cart, or saved to Wishlist.
- Support information: details you provide when contacting customer service.
Some features of our Services may require you to provide certain information. If you choose not to, you may be unable to use those features.
We will retain your personal information no longer than necessary for the purposes for which we collect your personal information.
B. Information We Collect Automatically
We automatically collect certain information when you visit or interact with our Site using cookies and similar technologies. This may include device and browser information, IP address, location data (with your consent), usage data, and other unique personal or online identifiers.
C. Information from Third Parties
We may receive information from third parties and organizations such as service providers (e.g., Shopify, payment processors, fulfillment partners), marketing partners, and analytics providers. Any third-party data we receive is processed in accordance with this Privacy Policy
3. How We Use Your Information
We use your personal information to or for:
- Provide Products and Services: process payments, fulfill orders, facilitate and manage your purchase transactions, manage your account, suggest personally relevant products, offer you customized content, and communicate regarding your purchases.
- Deliver, maintain and improve our Services: performance troubleshooting, analyze data, test, research, surveys, and develop new services.
- Marketing and Advertising: send promotional communications (from us or our affiliates and trusted business partners), provide you with tailored advertising and show you relevant ads.
- Security and Fraud Prevention: keep our services, business and users safe and secure, comply with applicable laws and regulation, detect, investigate, and prevent fraudulent or illegal activity, enforce our terms, and protect or exercise our legal rights or defend against legal claims.
- Customer Support: provide and improve our customer service experience.
4. Cookies
We use cookies or other similar technologies to operate and improve our Site. We also may permit our third-party service providers to set cookies and similar technologies within our services. These cookies help us remember your preferences, analyze traffic, and personalize content. For details on Shopify-related cookies, visit https://www.shopify.com/legal/cookies. You can manage cookies through your browser settings.
5. How We Share Information
Excluding sharing with Shopify described in Article6, we do not sell nor share personal data to third parties. However, for business purposes, we permit third-party service providers to collect your information, through some of our Services and we may share some or all of the categories of your information with:
- Vendors and Service Providers including for payment processing and customer service providers.
- Affiliates and Corporate Entities
- Legal and Compliance Authorities: including sharing to legal process, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our users, or the public.
- Business Transactions such as mergers or reorganizations.
We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
To the extent we process sensitive personal information, we do not use or disclose such information for purposes other than those permitted under applicable laws.
6. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with the Site, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with the Site, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
7. User-Generated Content
If you submit reviews or comments, this content and some of your information (e.g. Display name, Nickname, Initial of your name, Profile photo, Avatar, Location information, Purchase verification status, Star rating, Review title and body…) may be publicly visible. Please use discretion when sharing information in public areas, that the information and content that you choose to share may be read, collected, or used by others or the public. You are fully responsible for the information and content that you choose to share in these instances.
8. Third-Party Links
Our Site may include links to third-party websites. Through our services, these third-party services may be able to collect information directly from you or about you, including information about your activity on our services, and they may notify your connections on the third-party services about your use of our services, in accordance with their own privacy policies. We are not responsible for such third parties’ privacy or security practices. Please review their policies before providing personal data.
9. Children’s Privacy
Our Services are not directed at children, and we do not knowingly collect, use, share, or sell information from individuals under a certain age (e.g., a "child" is under the age of 13 in the United States, under the age of 14 in Quebec, etc.) . If you believe a child has provided personal data to us, please contact us to request deletion via the contact information provided at the end of this privacy policy.
10. Security and Data Retention
We implement reasonable, administrative, physical and technical safeguards to protect your data. However, no online service is completely secure. We retain personal information as long as necessary for the purposes set out in this privacy policy such as to provide services, comply with applicable laws, and resolve disputes. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
11. Your Rights
You have the following rights regarding your personal information:
(1) Right to Know and Access (over the past 12 months.)
You have the right to request that we disclose personal information we have collected or disclosed, including:
The categories of personal information.
The categories of sources from which the personal information is collected or disclosed;
The business or commercial purpose for collecting, or sharing personal information;
The categories of third parties to whom we disclose personal information; and
The specific pieces of personal information we have collected about you.
(2) Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you.
(3) Right to Delete
You have the right to request that we delete personal information that we have collected from you, subject to certain exceptions.
(4) Right to Restrict or Object
You have the right to restrict or object to how we collect, maintain or share personal information about you.
(5) Right to Withdraw Consent
You have the right to withdraw any consent that you have previously given regarding your personal information,
(6) Right of No Retaliation
You have the right not to receive discriminatory treatment by us for the exercise of your privacy right.
(7) Right of Opt-Out
You have the right to opt-out of sales, sharing, and targeted advertising; the right not to be discriminated against for exercising your rights; the right to appeal a decision relating to a request to exercise your rights.
To exercise your rights(excluding the Right of Opt-Out), please contact us as described Article12, specifying the following:
(1) Your Full name
(2) Email address associated with your account, or the email you used when contacting us.
(3) Country / State or residence..
(4) Type of request you are submitting.
(5) Any information necessary to help us identify your account or transaction history.
We may need to verify your identity before processing your request, in which case we may request additional information to the extent necessary for the verification purposes to your email address registered with us.
We will do not discriminate against you for exercising your rights and choices, however we may deny your deletion request if retaining the information is necessary for us or our service provider(s). For example, to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the, or detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities.
In addition, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
To make a request to opt out of sale or sharing of your personal information and/or targeted advertising, please visit "Do Not Sell or Share My Personal Information (https://connectinternationalone-global.com › pages › do-not-sell-my-personal-information)" Also, you can signal your preference to opt out of the sharing of your personal information through browser on your account page by certain global privacy control tools. To learn about the specifications of the global privacy control that we accept, please visit (https://connectinternationalone-global.com › pages › do-not-sell-my-personal-information)
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
CIO Co., Ltd.
Email: support.en@connectinternationalone.co.jp
Address: Moriguchi CID Bldg. 4F, 2-5-18 Honmachi, Moriguchi-shi, Osaka, 570-0028, Japan.
Website: https://connectinternationalone-global.com/en
13. Our Practice Regarding Personal Information
We have not collected any personal information through the Site or our Services in the past 12 months.