Return Policy

Overview

Our return policy allows for products purchased directly from the www.connectinternationalone-global.com (the “site”) to be returned for a refund of the purchase price actually paid, minus any return shipping costs or restocking fee which you owe under this policy. The return period is 30-days, which means you have 30-days after receiving your item to request a return.

Please note that refurbished products, certain discounted items, or  sale items may not be eligible for return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us with the product name, order number, and reason for the return, your name, your address at support.en@connectinternationalone.co.jp. Returns must be sent to the address provided on the return shipping label or in the return instructions sent by our support team.

 

If your return is accepted, we will provide a pre-paid return shipping label and instructions on how and where to send your package.

 

Please note that returns may not be accepted when the item fails to meet the eligibility requirements defined in this policy or when your return request lacks necessary information. Items sent back without prior authorization or to an incorrect address will not be accepted for a refund.

Contact Information

You can contact us for any return-related questions at support.en@connectinternationalone.co.jp.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged on arrival, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received, inspected your return , and confirmed that your return meets the requirement under this policy to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days from such approval. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support.en@connectinternationalone.co.jp.

 Restocking Fee

At our discretion, a restocking fee of up to 15% of the purchase price may be applied.

Changes to Policy

We reserve the right to update, change or replace any part of this policy by posting updates to our website without prior written notice at any time. Your continued use of the Site following changes constitutes acceptance of those changes.